Sabrina Kan

Senior UX Writer

Samsung Electronics Canada · Vancouver, BC

• Secured EVP buy-in for a dedicated UX writing practice by documenting copy inconsistencies spanning 7 products, ~50 contributors, and 45M devices, unlocking headcount and embedding content design into the product development process.
• Grew a 1-person proofreading function into a 6-person content design team, hiring and onboarding all members and moving content from pre-release cleanup to a co-design role embedded in the product process.
• Architected a content design system that cut translation costs by an estimated 20% per release, designed to replace ad-hoc string creation with a reusable component library integrated directly into the design system.
• Defined a multi-year roadmap for the content design system, culminating in a custom AI agent built on an internal model–currently in active development with human-in-the-loop evaluations and iterative quality benchmarking.
• Identified inverse terminology creating wrong mental models of a complex user flow in moderated user testing, then drove post-launch content fixes that contributed to reducing a 30% spike in support tickets.

Senior Technical Writer

Samsung Electronics Canada · Vancouver, BC

• Sole writer for 2 key products in a multi-billion dollar B2B deal, the largest in Samsung Knox history.
• Led editorial review across ~12 products and 5 writers, ensuring documentation that post-sales teams relied on to service billion-dollar contracts met a zero-complaint standard.

Technical Writer

Samsung Electronics Canada · Vancouver, BC

• Architected 3 admin guides from scratch, including a flagship analytics product requiring a content strategy shift from procedural to contextual guidance, earning strong praise from stakeholders for documentation quality.
• Transformed a raw API spec into a Swagger-based API reference and companion developer tutorial for external developers building on the Knox platform.
• Defined the ToC structure and search filter taxonomy for a knowledge base migration to MadCap Flare, importing all KBAs, FAQs, and release notes into the new platform.

Technical Support Engineer

Samsung Electronics Canada · Vancouver, BC

• Designed a content pipeline and framework for knowledge base article production, coordinating ~100 SMEs across a global team to publish 90+ self-serve articles that drove thousands of monthly views and reduced customer support ticket volume.
• Extracted and translated complex technical concepts into accessible IT admin content, combining iterative SME interviews with independent research to fill gaps in source material.

BA Communication

Simon Fraser University

Associate Certificate in Applied Software Development

British Columbia Institute of Technology

Samsung Knox Manage

iF Design Award, Red Dot Award, UX Design Award

Samsung Knox Design System

iF Design Award